United Way of Central New York is seeking a Performance Specialist to be responsible for program monitoring for compliance and performance for the Housing and Homeless Coalition of Central New York (HHC), a coalition of agencies and stakeholders which acts as the U.S. Department of Housing and Urban Development’s (HUD) Continuum of Care (CoC) for Onondaga, Cayuga, and Oswego Counties, dedicated to reducing, preventing, and ultimately ending homelessness in all forms. United Way of Central New York is the collaborative applicant for the CoC and employer of record for this position.


HHC Director


Full-Time, Salaried, Exempt


The Performance Specialist will be responsible for monitoring all CoC- funded programs across the three counties for both compliance and performance. Monitoring will be conducted via site visits to agencies and via reports from the Homeless Management Information System (HMIS). Monitoring results will be provided to the HHC Director who will consult with the CoC’s Ranking and Rating Committee to review funding priorities in addition to informing agencies of their results.

The Performance Specialist will also manage the CoC’s Coordinated Entry Plan and its Coordinated Entry system which ensures that the most vulnerable individuals and families are prioritized for housing.



  • Independently monitor all CoC-funded agencies via site visits to agencies, and run and analyze HMIS reports to answer questions on the monitoring and scoring tools.
  • Assist in the annual process of updating the CoC’s Monitoring and Scoring Tools.
  • Develop into the HHC’s expert on HUD regulations and ongoing compliance plan in order to provide supportive
    consulting services to our partner agencies.
  • Act as the HHC’s Operations Committee Chair in addition to taking an active participatory role in other HHC
    committees and meetings.
  • Coordinate and assist with the HUD Emergency Solutions Grant (ESG) Administrations (City of Syracuse and
    Onondaga County).

Coordinated Entry Responsibilities

  • Maintain the Coordinated Entry prioritization list in HMIS and ensure that CoC and ESG-funded agencies are following the procedures and policies from the manual.
  • Assist with updating the HHC’s Coordinated Entry Policies and Procedures Manual with input from the Coordinated Entry Committee.
  • Act as the HHC’s Coordinated Entry Committee Chair in addition to taking an active participatory role in other HHC committees and meetings.
  • Assist any new providers into the Coordinated Entry system.
  • Interact with entry point providers like the Local Counties’ Department of Social Services and 211CNY.
  • Ensure proper adherence to HUD’s Coordinated Entry Notices and any other related HUD guidance.



  • Bachelor’s/Master’s Degree in related field and more than three years of experience in grants management, public administration, and human services. Supervisory experience, including volunteer management, is preferred.
  • Must possess a valid New York State Driver’s License and must have access to a motor vehicle to meet transportation requirements within three counties not served by public transportation, in addition to being willing to travel for various training conferences/workshops.


  • Experience and demonstrated skills in organization and management of multiple projects/assignments simultaneously with the ability to set priorities and meet deadlines. Ability to work with flexibility and independence; work with minimum supervision.
  • Proven ability to work with individuals from all levels and backgrounds; to work well independently as well as a member of a team; to work in a fast-paced environment; to work collaboratively, have strong conflict resolution, and facilitation skills. Ability to coordinate meetings and coalition work.
  • Training skills required for work within the team and community organizations.
  • Work consists of moderately complex procedures and tasks where basic analytic ability is required; ability to analyze and manage a variety of data.
  • Recognizes and values diversity; process information with consideration for cultural sensitivities.
  • Minimum experience and understanding of MS Windows Office/Word, Excel; must have the ability to learn new
    and/or customized software. Experience with online HUD data systems is preferred.
  • Utilize planning, evaluation, and research skills; must be very detail oriented.
  • Understand and work with regulatory, fiscal, and programmatic information.
  • Excellent verbal interpersonal skills for constant telephone and in-person communication.
  • Strong oral and written English language skills for effective communication using excellent spelling, grammar and writing skills. Must be able to carefully proof own work.
  • Operate a variety of office equipment.


  • Speech and hearing sufficient for in-person and telephone communication.
  • Vision sufficient for use of a computer monitor and reading of printed documents.
  • Voice sufficient for in-person and telephone conversation and presentation to others.
  • Manual dexterity and physical capacity sufficient for continual use of a computer keyboard and other office equipment and for performing routine office functions, including the ability to process mailings.
  • Range of motion sufficient for unassisted movement within our offices and within the community.
  • Ability to drive own vehicle to participate in a variety of community agency and/or business events. Must have and maintain a current New York State driver’s license, free from major infractions and acceptable to our insurance carrier.
  • Ability to sit and work at a desk for extended periods of time.
  • Ability to lift and carry materials with or without a handcart or other mode of assistance.
  • Ability to work overtime if necessary.

This job description is not an exclusive statement of the responsibilities of the position. Other appropriate duties may be required.

To apply, please send résumé with cover letter to resumes@unitedway-cny.org.